Amy Hurst became our agent for a San Antonio property I managed. She was friendly, responsive, knowledgeable, and very efficient in understanding our needs, advising coverage parameters and securing our policy. After a catastrophic property fire and total loss, she helped me navigate the claims process. She was instrumental in securing the maximum insurance proceeds payout for our company after we were originally told the payment would be partial. I cannot applaud loudly enough on all fronts for Amy Hurst and Ellis Insurance Agency. Can I give a bonus star?
- ML Armstrong
Before using Ellis Insurance Agency, I had to go out for bids every year to make sure I was getting the most bang for the buck. Not anymore. Jennifer went through a bid and comparison of companies, sent me a spreadsheet and went over it with me to see what I felt was the best deal. I have saved significant dollars and got better coverage every year with Ellis Insurance.
- Terry C.
This was my first experience working with Ellis Insurance Company, and I'm disappointed I didn't work with them sooner! I had the extreme pleasure of working with Neal, and was impressed by his attention to detail, promptness in communication (even during the holiday time frame!), and overall knowledge of helping me customize the best homeowner's insurance plan for my future home. This family business has absolutely earned my trust and all future insurance business, and I cannot express how much I'd encourage you to do the same.
- Brazlee G.
I just recently had the pleasure of dealing with Melanie York to renew and adjust my insurance policy. I now have the lowest rate I have ever paid in over a decade, I am beyond pleased. Not only did she get me better coverage all around but combined car/renters insurance dropped nearly 30% AND I got to stay with my current company to retain all my tenure benefits.
A+ all the way around! Thank you!!
- Craig S.
I highly recommend Ellis insurance for all of your insurance needs. They are very professional and prompt in returning calls/text messages about your quotes. Melanie is the best! Very professional and courteous, she helped me get the best rate possible even though I hadn’t had insurance in many years. Hands down best experience I’ve had with any customer service in a long time!
- Sarah C.
I’ve used EIA for all my insurance needs for over 10 years and I always experience the highest level of service. Since we get new cars approximately every 3 years, Neal makes updating our policy a breeze. We’ve experienced a few hail storms and EIA is always so helpful when we have questions about the claims process. It’s a great feeling to not have to worry about anything insurance related because you know you are in good hands!
- Cortney V.
Melissa Cavazos is always amazing and very helpful with my questions concerning my auto and property insurance. Melissa goes above and beyond by sending me notice that my policy might increase and she taking the time to give alternatives for saving on premiums is why I refer her services time and time again. Thank you
- Cosme E.
Amy Hurst is informative, professional, and really cares about her clients. I have a "fair share" of experience in this area, and have found Amy and Ellis to be great business partners. It is imperative to have the right insurance coverage, and we Highly recommend the Ellis team!
- John W.
Great customer service. I highly recommend EIA. They went above and beyond all expectations I had for an insurance company. They not only treated me like a great customer, but like family.
- Scott N.
I had the pleasure to work with Melanie while shopping for a new auto & home policy. I had reached out to her since my current agency was wanting to raise my insurance significantly for an additional car. She was very responsive and quick with any answers to the questions I had posed. She was able to save me a lot of money by switching to Ellis Insurance. This agency has a rockstar within their team and I would advise anyone shopping for insurance to check Ellis Insurance.
- Scott E.
I love everything about Ellis Insurance Agency. We've gotten car insurance through them for the past 2 years and they've always made the process super seamless. We've specifically had the pleasure of working with Melanie and she's been amazing. She really goes out her way to ensure you get the best possible insurance premiums, with the best value, and that she answers any and all questions you might have. Every year we've looked to shop around to find the best quotes and Melanie has taken care of all the searching for us. The only thing left for us to do is sign the papers! I couldn't ask for more from an insurance agent and plan on relying on this agency for many years to come. Thank you all so much!
- Andy A.
I have been a client of Ellis Insurance Agency for 18 years, both personally and professionally. Working in residential mortgages many years ago, my company referred clients to Ellis who needed new homeowners policies, and that is how I got to know them. Seeing first hand how well they served our clients and hearing all of the positive feedback, I went to them myself when we bought our first home. I have been a home and auto client ever since! We switched for one year to a different broker in an effort to help out a friend who started working there, and the difference in service and responsiveness was night and day. Needless to say, we returned to Ellis as soon as we could. The team is knowledgeable and courteous, and I always get a response within the day when I send a question or have a need. Every time renewal comes up, my agent is already pricing our policies to make sure we are still getting the lowest available premiums before I even ask. I have used other agents in the past for auto and renters insurance, and none measure up to the excellent service and confidence provided by Ellis Insurance Agency. My family will remain part of the Ellis family for years to come!
- Kim C.